PRODUCT RETURN POLICY
Beyond Flooring USA understands the importance of choosing the right product for your project. If you are not completely satisfied
with your purchase, Beyond Flooring USA is happy to accept returns within 30 days of your purchase. No returns will be
accepted after 30 days. 25% restocking fee is assessed on all returns within 30 days. Customer is responsible for
all return shipping charges.
Please read the following information carefully.
• You must request a RMA form by calling (866) 701-8643.
Returns will not be accepted without prior consent.
• Beyond Flooring USA does not pay for return shipping. The customer is responsible for all return shipping charges. Please
use a carrier of your choice.
• The following items are final sale and cannot be returned: samples, clearance items, and custom orders.
• All returns must be in their original packaging and in the condition in which they were received. Credit will not be
issued for any items returned to us broken. It is imperative that the returned boxes are packaged well – our products
are extremely fragile.
• Once we receive your return, your refund will be processed within 5 business days.
IMPORTANT – PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Beyond Flooring USA is not responsible for product damages, property
damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receiving the
Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is
considered the property of the owner/installer and cannot be exchanged or returned for any reason.
For more information, please contact Customer Service by calling (866) 701-8643.
Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our
customer care specialists immediately at (866) 701-8643. Hours are Monday-Friday 8 am to 5 pm (Pacific Time).
Once an order has been loaded and is in route to the shipping address, Beyond Flooring USA will charge all applicable shipping
fees as part of the return. The customer is solely responsible for all return shipping costs. Any items returned without
return authorization, including canceled orders and refused shipments, are subject to a 25 percent restocking fee.
DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, call our customer care center at (866) 701-8643
immediately for assistance with getting replacements sent to you. If you refuse to accept
an order, Beyond Flooring USA will charge all applicable shipping fees as part of the return. The customer is solely responsible for
all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and
refused shipments, are subject to a 25 percent restocking fee.