SHIPPING METHODS
Beyond Flooring USA offers two types of shipping methods:
• Ground Shipping for small packages (generally for orders without tiles)
• Freight for large shipments (generally for orders that contain tiles)
Due to the weight and fragile nature of our products, we do not offer expedited shipping options.
LEAD TIMES
Orders received by 1:00 PM Pacific Time will be processed for the same day shipping.
Orders received after 1:00 PM Pacific Time will be processed and shipped the following business day.
SHIPPING RATES
• Ground Shipments (Small Packages)
You will be quoted upon checkout the cost of shipping.
• Freight Shipments (Freight Collect for tiles and large orders)
Upon checkout you will be provided with the “Freight Collect” option for shipping. Be advised that you will be contected after your purchase is made for a direct quote for shipping. In order to provide the best possible price for shipping and verify orders, unfortunately this step is necessary.
DELIVERY TIMES
Ground packages and Freight shipments can be tracked through the tracking number you will be provided provided. Delivery dates will be
based on the tracking number provided. We highly recommend that you do not schedule your installer until you have
received your product.
DELIVERY
When your order arrives, please ensure that the quantities match what you ordered. To guarantee customer satisfaction,
please make note of the following when receiving your order:
• Visually inspect the condition of the shipment and make sure to note any missing items or damaged materials. The
order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the
shipment and count each item to make sure everything ordered has been received.
• Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of
time required to seek resolution. And in such cases, you will be required to file directly with the carrier. If you are having any trouble and need assistance please call our customer care center at (866) 701-8643